WE DELIVER SAME DAY TO ANY ADDRESS IN SOUTH AFRICA AND MOST CITIES IN OTHER AFRICAN COUNTRIES.

DELIVERY RULES

Same Day Deliveries
Orders must be received by 13h00 (CET) for guaranteed same day deliveries, however, same day deliveries may still be possible for orders received after 13h00.
We will let you know if we are unable to deliver your order on the same day.
We deliver daily during office hours and on Saturdays.
Orders must be received by 12h00 on a Saturday for same-day deliveries.
Some deliveries only take place in the afternoon. Please be patient.
Sunday & Public Holiday Delivery
Sunday and public holiday deliveries are also possible as some of our florists are open for business. However, if we are unable to deliver on the Sunday or Public holiday, then we will get in touch with the recipient to forward your message and make suitable delivery arrangements when we re-open shop.
Remote and/or outback areas
There is a possibility that we might have to contact the recipient to make suitable arrangements for delivery.
Please note that our florists in small or remote areaswe may need to substitute colour or cuts of flowers, especially if you order at short notice.
Nobody home at time of delivery
Should nobody be home at time of delivery, we will make contact with the recipient and make suitable delivery arrangements.
Most flowers on our catalogue are available all year round.
Some containers and cuts of flowers and colours might be unavailable at short notice,especially in smaller towns and remote areas, in which case we will substitute the best we can.In this instance the appearance of the arrangement might differ from the picture on the website.
Please note that some flowers are out of season at times or in short supply due to seasonal effects on crops (especially with regard to roses, lilies and the mixed flower arrangements) and we make up to the best of our ability to match the colour and types of flowers and shape of containers, according to availability.
Courier Orders
We courier some of our flower orders overnight to certain outlying towns. Our couriers do not drive overnight on a Saturday, Sunday or public holiday. In this instance, we might deliver your flowers a day earlier or a day later than requested.
Delivery Delays
We always do our best to deliver on time, but there could be a slight possibility that your order might be delayed due to power outages.We will always do our utmost to deliver on time.Loadshedding can affect connectivity, farmer’s indoor growing facilities, cold rooms, etc.Thank you for your understanding in this regard.
Incorrect/Missing Information
Incorrect or missing information supplied, can result in a non-delivery. In this case you will be required to pay an additional delivery fee.
Delivery delays due to payment processing
No deliveries will be made before your payment reflects in our bank account, unless you are a guaranteed account holder.This applies when you choose to do a manual deposit or EFT payment directly into our FNB bank account. For this reason, please request your bank to clear and pay the funds immediately.

THIS NOTE APPLIES TO MOTHERS DAY WEEKEND ONLY
Mothers day weekend Sat 11 May and Sun 12 May:

Special Requests
Due to large volumes we might not be able to attend to special requests, queries or general emails on Sat 11 May and Sun 12 May. Please order from the website.
Late orders
Orders received after 12h00 on Saturday for Mother's Day might only be delivered on Monday.However we will do our utmost to still deliver orders placed late or after hours on Saturday as some of our florists will be delivering on Sunday.Alternatively we will convey your message to the recipient and make arrangements for delivery on Monday 13 May.Thank you for your patience.

WHO DO YOU NEED TO CONTACT?
(click one below)

FLOWER SHOP

(Order Flowers/General Requests/Delivery Status)

ACCOUNTS

(Payment Confirmation/Payment Queries, etc.)

REVIEWS

Hi Thank you, Zanmari is very happy with the flowers. Warm Regards,

Thank you for the good service, will use you again in future Best Regards Hugo

Hi the bouquet was beautiful, so thank you, first time I use Flora Niche and was unsure, now I trust and will use you again when needed.Well done😉👍

Dear Flora. I he, your Google link to review didn’t work. We were very pleased with the flowers, thank you. Anne

Hi I ordered sympathy flowers this morning from you online. I'm in the UK. I was absolutely delighted and blown away by your company's efficiency and reasonable pricing. The flowers and card were delivered within a couple of hours. Well done! That's the way to make and keep customers. I will definitely be back.Many thanks Lynda

Just like to say what an excellent service you have provided. We contacted you from the UK for a birthday delivery of flowers to Cape Town. They arrived on time and looked beautiful. Thank You. Peter Clements

Hi, I just wanted to say thank you for the fantastic service! My mom was blown away by the beautiful roses she received for her birthday. I can't tell you what this means to me as her daughter all the way over in Australia. You made it so easy for me to make this special! Thank you again. Helen Britz

Thank you, I got the flowers, it’s very beautiful🥰

Morning , Just want to say "Thank thank you for the beautifull flowers it looks amazing' so special for my 80th Birthday, sent pics to my brother in Australia" Bertha

Thank you for the beautiful bouquet of flowers you prepared and delivered to Joey Jackson on her birthday yesterday. She is thrilled with the colourful display. best wishes Liz

Hi Thank you very much they were very happy with the order.

Dear Kariemah and Liane, I am writing this letter as a humble note of appreciation for the outstanding customer service. With my grandmothers 85th birthday approaching and having a heart failure a few days before her birthday I thought it best to send her a bouquet of pink flowers to make up for not been there to celebrate her special day. In all anticipation I was waiting for the call to say thank you for the flowers but without any hope the day passed and I had to call and just wish her happy birthday without flowers...Calling Liane she got on the case and said that the flowers will be delivered on Tuesday. So as a precaution I called Tuesday to confirm that the flowers will be delivered and in all excitement I was waiting for the text message only to find out that again no delivery was made. With all your help the flowers was finally delivered Wednesday. But the best part came on Thursday when another delivery came to say sorry and to show what good service was all about including a discount and box chocolates! It goes without saying I lost hope but you have certainly rise to the occasion, and for that I have to say sorry that I doubt you but thank you for showing that you pride yourselves in delivering good service! I am really pleased with the attention to detail and understanding that I have received from you both. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. Keep up the good work. Ps. my mother says a huge big THANK YOU for the treat! Kind Regards, Dr. Andre Bester

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087 551 1430
info@floraniche.co.za

Florist Address

Here at Flora Niche we love our pets, organic farm, bugs and of course our flowers. Follow us on Instagram to get a look behind the scenes of this family owned proudly South African business.

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REVIEWS

CONGRATULATIONS! To the winner of our Valentines lucky draw
	Steven